Shipping policy

PK Trendz Mart

Last Updated: June 2026

Thank you for shopping with PK Trendz Mart. We are committed to delivering your orders safely and on time across Pakistan.

1. Delivery Areas

We currently deliver to all major cities and serviceable locations within Pakistan through trusted courier partners.

Delivery availability may vary for remote areas.

2. Order Processing Time

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, promotions, or peak seasons, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times:

  • Major Cities: 2–5 business days
  • Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges will be displayed at checkout before payment confirmation.
  • Free shipping promotions may be offered from time to time and will be clearly mentioned on our website.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most areas of Pakistan.

For COD orders:

  • Customers must ensure someone is available to receive the parcel.
  • Orders may be confirmed via call, SMS, or WhatsApp before dispatch.
  • Repeated order refusals may result in restrictions on future COD purchases.

6. Order Tracking

Once your order has been shipped, you may receive tracking information via SMS, email, or WhatsApp (where available).

Customers can use the provided tracking number to monitor shipment status.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier service issues
  • Severe weather conditions
  • Public holidays
  • Political or regional disruptions
  • Incorrect shipping information provided by the customer

PK Trendz Mart is not responsible for delays caused by third-party courier services.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address causes delivery failure, additional shipping charges may apply for re-delivery.

9. Failed Deliveries

If a customer is unavailable or refuses delivery:

  • The order may be returned to us by the courier.
  • Future Cash on Delivery services may be restricted for repeated refusals.

10. Damaged or Missing Orders

If you receive:

  • A damaged product
  • An incorrect item
  • An incomplete order

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product and packaging

We will review the issue and provide an appropriate resolution.

11. Contact Us

For shipping-related inquiries, please contact:

PK Trendz Mart

📧 Email: pktrendzmart@gmail.com

📱 WhatsApp: +92 346 2216914

🕒 Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (Pakistan Standard Time)

By placing an order with PK Trendz Mart, you agree to the terms outlined in this Shipping Policy.